Time is a leader’s most valuable resource, one that must be invested wisely. For most leaders, their best time investment is working with and coaching their staff on delivering an even better service and sales experience.
Unfortunately, operational activities take up a great deal of a frontline manager’s time. That’s why it is important to reduce the time spent on these activities whenever possible.
You can do that by giving yourself shorter, specific, time frames to complete operational tasks. Instead of just “working” on your paperwork or saying you’ll get it done “sometime today,” tell yourself you have “45 minutes to get it done.” Why? Because you’ll use however much time you give yourself.
Think about it. How long did it take to write a paper the teacher assigned four weeks out? That’s right. Four weeks. If the teacher had said one week, that’s how long it would take. It’s actually called Parkinson’s Law. Look it up.
Give yourself less time on operational activities, and you’ll be able to get OutFront to lead and coach your team to higher results.
Try it out today. You’ll see and be able to invest the time you save.
- Doug Fleener
I speak, consult, coach, and offer online trainings to retail, hospitality, banking, professional services and other customer-focused companies and associations. Sorry, but I don't do windows. Learn more about DougFleener.com.