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  • Retail and Customer Experience experts Doug Fleener and Matt Norcia are the principles of Dynamic Experience Group, a retail consulting firm in Lexington, MA.

    Fleener is the former director of retail for Bose Corporation. Norcia was a key member of the retail training and development group at Bose. Both of them are never short of an opinion about retail and the customer experience.

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Dated Annoucements

April 15, 2008

Complimentary Webcast This Thursday, April 17th

Join Doug Fleener this Thursday, April 17th at 1 p.m. ET/10 a.m. PT, for a complimentary webcast entitled Drive More Business with Personalized In-Store Services and Web Technology.

Sponsored by Timetrade System, the leader in self-service appointment scheduling, Doug will be presenting along with Todd Haggerty, Manager of Store & HR Systems at David's Bridal. Ed Mallen, President & CEO of TimeTrade Systems, will be moderating the one-hour webcast.

As Ed said in the press release to announce the webcast, "Personalized retail services have become a trend in customer service. Big-box retailers, well-known specialty retailers like David's Bridal - as well as smaller organizations - have come to realize that by providing personalized attention and reducing customers' wait time, businesses can experience enhancements in operational efficiency and brand loyalty. As this greatly improves the customer's overall experience, organizations quickly reap the benefits."

Attendees at the free April 17 Webcast will receive a complimentary three-month subscription to our daily newsletter, The Daily Retail Experience. (Limited to 10-stores.)

To reserve your spot click here.