Your Contrarians
- Retail and Customer Experience experts Doug Fleener and Matt Norcia are the principles of Dynamic Experience Group, a retail consulting firm in Lexington, MA.
Fleener is the former director of retail for Bose Corporation. Norcia was a key member of the retail training and development group at Bose. Both of them are never short of an opinion about retail and the customer experience.
Want To Know More?
Visit Our Websites
Fleener's Book
Categories
- Contest Idea
- Customer Experience
- Customer Service
- Customer Service Training
- Customers
- Dated Annoucements
- Department Stores
- Funny Retail Happenings
- Hiring
- Holiday Season
- Marketing and Promotions
- Personal Development
- Retail
- Retail Experience
- Retail Management
- Retail Selling
- Retail Strategy
- Retail Training
- Shrinkage
- Staffing and Hiring
- Travel
- Visual Presentation
- Wal-Mart
- Web/Tech
- Weblogs
Tracer
- Tracer
Archives
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
- March 2007
- February 2007
- January 2007
Categories
- Contest Idea
- Customer Experience
- Customer Service
- Customer Service Training
- Customers
- Dated Annoucements
- Department Stores
- Funny Retail Happenings
- Hiring
- Holiday Season
- Marketing and Promotions
- Personal Development
- Retail
- Retail Experience
- Retail Management
- Retail Selling
- Retail Strategy
- Retail Training
- Shrinkage
- Staffing and Hiring
- Travel
- Visual Presentation
- Wal-Mart
- Web/Tech
- Weblogs
Recent Posts
- The Daily Take Five Meeting
- Your Customers
- The Most Important Thing You Do
- Skepticism and Lost Opportunities
- Assorted Retail Musings: Success, Time, and Credibility
- The Art of Greeting: Guest, Friend, and Customer
- So Let Me Ask
- Building Advocacy Before the Purchase
- Are You Meeting YOUR Expectations?
- You're Never a Long Shot
