One of the most important aspects of a frontline leader's job is to develop the leaders that work for them. Here are three suggestions for better developing your frontline leaders:
1. Delegate more than tasks. There are three level that you can delegate: tasks, responsibility, and complete accountability. Too many leaders only delegate tasks to their managers, which gives them no true opportunity to lead.
When you delegate responsibility, you hand it off to the other leaders. She owns it, but you still consider yourself accountable. When you delegate accountability you are no longer involved at all. You should be delegating all three levels.
2. Create a specific individual leadership development plan. Every leader you coach should know exactly what his strengths and areas of opportunity are, and have a very specific development plan for you to help him be even better.
Don't fall into the trap of being too generic, saying things like, "Be a better coach." Be specific. "Work with all associates whose average sale is below x amount, and report back on a weekly basis for four weeks." is the sort of thing you want.
3. Give immediate feedback on her leadership and coaching. This is one of the most overlooked actions a leader can take when coaching a leader. Tell the staff the other leader is in charge for the day, and to only come to you in an emergency. Now spend your time observing how the leader leads and coaches her team.
Give her feedback in the moment so she can apply it immediately. This is a great exercise for all managers, not just those who have been recently promoted.
So let me ask, how are you doing coaching your leaders? Which of these three suggestions can you apply to help your leaders become even better? What specific actions will you take this week help your frontline leaders be more effective?
About Doug Fleener
Doug Fleener, a proven business and customer service experience expert, helps companies achieve performance that exceeds customer and employee expectations resulting in more sales, profits, and customers.
Learn more about our services at Sixth Star Consulting, or call Doug at 844-861-7803 to discuss how he can help you achieve higher levels of performance and results. Learn about Doug's keynotes and workshops at DougFleener.com. Sample a Sixth Star University online training program at SixthStarU.com.