My Photo

Your Contrarian

  • Business, Retail and Customer Service Experience expert Doug Fleener is president and managing partner of Sixth Star Consulting, a consulting firm in Lexington, MA.

    As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes.


  • Tracer

« Holiday Jerks, Clerks, Retail Pros and the 35% Difference | Main | Holiday Lineology: How to make waiting in line a better customer experience »

December 04, 2013