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  • Retail and Customer Experience expert Doug Fleener is president and managing partner of Dynamic Experience Group, a retail consulting firm in Lexington, MA.

    As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes.

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December 14, 2011

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That is so true, it hurts in the beginning, but in actuality you do feel better, when someone addresses the fact you are not living up to your full potential.

Exactly. That's why we need to view giving people feedback as a positive and not a negative.

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