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  • Business, Retail and Customer Service Experience expert Doug Fleener is president and managing partner of Sixth Star Consulting, a consulting firm in Lexington, MA.

    As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes.

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« The Twenty-Four Hour WOW | Main | How Open Is Your Door »

March 24, 2010

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Good points. May I suggest another one - if the phone rings while you are checking out a customer, put the caller on hold. Don’t talk and ring the customer out at the same time, AND, don’t make the customer wait -she was there first.

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