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  • Retail and Customer Experience expert Doug Fleener is president and managing partner of Dynamic Experience Group, a retail consulting firm in Lexington, MA.

    As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes.



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« Are You Meeting YOUR Expectations? | Main | So Let Me Ask »

May 20, 2009


Nice article. It makes you aware that you should never judge a customer by what they do or do not buy.

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