My Photo

Your Contrarian

  • Retail and Customer Experience expert Doug Fleener is president and managing partner of Dynamic Experience Group, a retail consulting firm in Lexington, MA.

    As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes.

Visit Our Websites

Fleener's Book

Categories

*

Links

Tracer

  • Tracer

« A Holiday Letter to the Staff | Main | It's a Black Friday MO Weekend »

November 25, 2008

Retailers Adapting Their Service This Holiday

There is a good article from Reuters on how smaller stores are changing their service to survive this holiday. Self promotion alert! I am quoted in the article.

Small U.S. stores adopt personal touch to survive

Many U.S. retailers, large and small, have good reason to envy Sue Opeka -- sales at her store have been up 15 percent for the past four months and she's up 5 percent for the year so far

......"To get through this season as an independent retailer, you have to adapt," said Doug Fleener, owner of Massachusetts-based retail consulting firm Dynamic Experiences Group.

Read the entire article

Posted by Doug Fleener on November 25, 2008 at 10:27 AM in Holiday Season |

|

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00e393368e2a8834010536193254970b

Listed below are links to weblogs that reference Retailers Adapting Their Service This Holiday:

Comments

Hello

Great Blog I will definitely bookmark your blog. I am also having a blog related to ratail http://newsonretail.blogspot.com/ which gives latest analysis and trends in retail industry in the present recession period. I would appreciate if you could kindly bookmark my blog too.

Posted by: shobha | March 23, 2009 at 04:23 AM

The comments to this entry are closed.