No Dissing the Customer

I love to tell the story about the time I was in a meeting where the owner of a company addressing his managers went on and on about how important customers were and how they were the lifeline of the company, etc. Afterwards a manager came up and asked him if he had had an opportunity to speak to an unhappy customer of his. He replied that he did and then continued to trash the customer. It completely nullified everything he had told his managers.

Regardless of our position, we should never ever diss our customers. This is especially true of managers and owners whose actions speak much louder than their words. As I always say, momma said if you have nothing good to say about someone then don't say anything.  No matter what, don't diss your customers!