For those of you who haven't had the chance to check out Becky Carroll's Customers Rock blog it's well worth a few minutes out of your day. Recently, Becky quoted from Doug's "50 Ways" list within a framework of focusing on the customer experience. While it's not specifically a retail site, Customers Rock is a great place to find ideas and insights on delighting customers and creating a positive experience. Check it out!
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- Retail and Customer Experience expert Doug Fleener is president and managing partner of Dynamic Experience Group, a retail consulting firm in Lexington, MA.
As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes.
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May 02, 2008
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Thank you for the mention, gentlemen! "50 Ways" does rock, and not just for retail... there are many places to apply those great customer experience concepts.
Rock on!
Posted by: Becky Carroll | May 02, 2008 at 05:01 PM