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  • Retail and Customer Experience expert Doug Fleener is president and managing partner of Dynamic Experience Group, a retail consulting firm in Lexington, MA.

    As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes.



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April 16, 2008


These ideas rock, guys! A great resource for retailers and those who want to improve their customer service. Of course, these ideas work best under the umbrella of a strategy to treat customers as if they rock (which they do!).

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