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  • Retail and Customer Experience experts Doug Fleener and Matt Norcia are the principles of Dynamic Experience Group, a retail consulting firm in Lexington, MA.

    Fleener is the former director of retail for Bose Corporation. Norcia was a key member of the retail training and development group at Bose. Both of them are never short of an opinion about retail and the customer experience.

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November 19, 2007

Shopping Under the Influence – Creating the Holiday Sales “Buzz”

The Cleveland Plain Dealer has a pretty funny article on the perils of SUI – shopping under the influence. Since The Retail Contrarian is a retailer’s blog we’ll use the article Guilty of SUI? to discuss the strategy of selling to the customer who is buzzed.

Degdrunkshopper The article shares some examples of people shopping under the influence including an example I shared from my days of running a Sharper Image at Faneuil Hall Marketplace in Boston. But the article also point out there are some actual benefits to the customer to drink and shop.

“Still, sipping while shopping is not always a bad thing. A drink can help you relax, loosening you up to finally treat yourself to a new gadget or outfit.”

There you have it. Helping people who are buzzed buy things is our civic duty.

As a matter of fact lingerie stores have used this strategy for years with their Men’s Night promotion. Then again that might be called shopping under the influence of alcohol and lust.

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