Join the Red Friday Coalition
Check out our posting Red Is The New Black for our tongue in cheek movement for retailers who want to quit the Black Friday madness.
Your Contrarians
- Retail and Customer Experience experts Doug Fleener and Matt Norcia are the principles of Dynamic Experience Group, a retail consulting firm in Lexington, MA.
Fleener is the former director of retail for Bose Corporation. Norcia was a key member of the retail training and development group at Bose. Both of them are never short of an opinion about retail and the customer experience.
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« A Simple Loyalty Program with a Simple Lesson | Main | A Happy Wal-Mart is a Good Thing »
November 12, 2007
Recent Posts
- People or Process?
- Get In the Zone
- Putting Economic Stimulus in Check
- Customers Rock Thinks 50 Ways Rocks
- The Four Me Managers
- Green or Green?
- What's it Going to be Today: Distractions and Reactions or Actions and Satisfaction?
- Updating the Employee Referral Bonus Program
- 50 Ways to Improve Your Customer's Experience
- Complimentary Webcast This Thursday, April 17th
