My Photo

Your Contrarians

  • Retail and Customer Experience experts Doug Fleener and Matt Norcia are the principles of Dynamic Experience Group, a retail consulting firm in Lexington, MA.

    Fleener is the former director of retail for Bose Corporation. Norcia was a key member of the retail training and development group at Bose. Both of them are never short of an opinion about retail and the customer experience.

Want To Know More?

*

« Join the Red Friday Coalition | Main | The Season is Only for Giving and Receiving »

November 13, 2007

A Happy Wal-Mart is a Good Thing

Wal-Mart reported an almost 8% in net profit for the third quarter on a comp-store sales increase of 1.5%.  While most of us either don't care about Wal-Mart's performance or we're rooting for them to do poorly, good news from Wal-Mart helps the press shift away from the doom and gloom holiday stories. 

It's clear that they are giving up on their quest to move up-market to a more affluent customer and are focused on doing what they do well.  For most of readers of this blog that's a good thing since you serve that more affluent customer base.

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/t/trackback/2571522/23327010

Listed below are links to weblogs that reference A Happy Wal-Mart is a Good Thing:

Comments

Post a comment

If you have a TypeKey or TypePad account, please Sign In