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  • Retail and Customer Experience experts Doug Fleener and Matt Norcia are the principles of Dynamic Experience Group, a retail consulting firm in Lexington, MA.

    Fleener is the former director of retail for Bose Corporation. Norcia was a key member of the retail training and development group at Bose. Both of them are never short of an opinion about retail and the customer experience.

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September 14, 2007

Love Those Williams-Sonoma Windows

Dscn0965 I can’t go the mall without stopping to take a look at the Williams-Sonoma windows. I just love  the way they connect the store and the window displays to the current catalog and website.

Sure other retailers have  "edgier" windows that gets them more press, (think Victoria's Secret) but what makes Williams-Sonoma so special is they achieve their goal, getting me to walk in the door and/or create purchase intent. Too many retailers spend too much time trying to create pretty or cutesy windows instead of making sure they have high impact and effectively achieve the retailer's goals.

Anybody who wants to improve their merchandising approach can’t go wrong by spending some time learning and observing both Williams-Sonoma and the Pottery Barn stores.

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