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  • Business, Retail and Customer Service Experience expert Doug Fleener is president and managing partner of Sixth Star Consulting, a consulting firm in Lexington, MA.

    As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes.


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August 09, 2007


Customer service comes down to having the right product on the shelf, the right sales person, short lines and an efficient stock room. The stockroom is that final yard...the black hole, or forgotten area, of the supply chain. See below for a great parody of what I am talking about. Hilarious!

Thanks Paul. That's very funny. I liked it so much I made it a main post. Thanks again.

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